Auto body shop office clerk with experience Job at Csn Collision, Las Vegas, NV

  • Csn Collision
  • Las Vegas, NV

Job Description

Description

Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!

Requirements

Experience

  • 2+ years of office/administrative experience in auto body, automotive experience strongly preferred
  • Experience communicating with insurance adjusters and claims departments
  • Familiarity with the collision repair process from initial estimate through supplements and final payment
  • CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
  • Insurance claim responsibilities
    The employee should be able to:
    • Open and organize new repair/claim files
    • Contact insurance companies and verify claim information
    • Obtain adjuster contact information, claim numbers, and coverage information
    • Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
    • Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
    • Track pending supplements and aggressively follow up on delayed approvals
    • Maintain documentation of all calls, emails, approvals, denials, and conversations
    • Coordinate inspections with insurance adjusters
    • Follow up on total-loss decisions when applicable
    • Verify deductibles and customer-pay amounts
    • Track insurance checks and electronic payments
    • Follow up on unpaid balances
    • Communicate with customers regarding the administrative status of their claim
    • Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
  • Administrative responsibilities
    • Maintain complete electronic and/or physical repair-order files
    • Answer phones and handle customer inquiries professionally
    • Schedule customer appointments and vehicle drop-offs/pickups
    • Obtain required customer signatures and authorizations
    • Scan and organize documents
    • Prepare invoices and closing paperwork
    • Monitor vehicles currently in production and identify claims being delayed by insurance approval
    • Maintain a daily follow-up list for every open insurance claim
    • Ensure documentation is complete before the vehicle is released
    • Assist management with accounts receivable related to insurance claims

Job Tags

Full time, Work at office

Similar Jobs

The SWATCH Group

Luxury Timepiece Sales Specialist Job at The SWATCH Group

 ...Omega Brookfield Place Boutique seeks a candidate with relevant luxury retail sales experience and exceptional customer service skills. The ideal applicant should demonstrate longevity with prior luxury employers, a track record of meeting sales objectives, and a strong... 

HAN Staffing

Scrum Master Job at HAN Staffing

Job ID: 26997622Reference Number: 25-01670Title: Scrum MasterPosted Date: 2025-12-16Contact: Ekta ChaudharyContact Email: ektachaudhary...  ....comContact Phone: (***) ***-****Company: HAN StaffingScrum Master (Critical) Retail Client / food and beverage industry.Local to... 

FedEx

Package Handler - Part Time (Warehouse like) Job at FedEx

 ...warehouse work why pay for a gym membership when you can get paid while working out? Warehouse duties include loading, unloading, and sorting of packages of various sizes. Part time Federal Express Corporation (FEC) employees work one shift a day; full time Federal... 

TWO95 International

Language Translator (French-English) (Remote) Job at TWO95 International

 ...Interpreter (English & French) Full-time night job following US Pacific Time Zone (US Client), 5 days work a week Work From Home (WFH) As an interpreter, your primary role is to facilitate communication between parties who speak different languages. In the example... 

Amazon

Shipper Performance Coach, Domestic Shipper Experience Job at Amazon

Amazon's Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support team. In this role, you'll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging...